Privacy Policy

1. Who is responsible

TheGramo, operating from the State of Wyoming, USA, is responsible for the personal information described in this policy.

2. What we collect

• Account details: your email address, password (stored securely, never readable by us) and full name.
• Shipping details: address, city, postal code, country and phone number, when you add them.
• Orders: the grams you reserve or buy, your choice of shipping or custody, delivery notes and order status.
• Payments: payments are processed by Stripe. We store payment references and status, not your full card number or security code. Guest purchases are linked to an account only after email verification.

3. How we use it

• To create and secure your account.
• To process reservations, ship your silver or hold it in custody in your name.
• To send account emails such as sign-up confirmation and password resets.
• To meet legal, tax and anti-fraud obligations.

We do not sell your personal information.

4. Where it is stored

Your account and order data is stored with our hosting and database provider, which processes it on our behalf. Sign-in keeps a session token in your browser's local storage so you stay logged in; it is removed when you log out.

5. Visitor analytics

We use Lovable's built-in visitor analytics to understand how the site is used. It uses no cookies, stores nothing on your device, doesn't keep IP addresses and doesn't identify visitors. Lovable collects this data for us. Lovable's privacy policy explains how it handles it.

On this site it records the pages visited, where visitors came from, their country, browser, operating system and device type, how long they stay, how fast pages load, errors, and which buttons and links are clicked. Detailed data is kept for 90 days and daily summaries for a year.

All of this is recorded for every visitor, without cookies and without identifying anyone.

6. How long we keep it

We keep account and order information while your account is open and afterwards as long as required for legal, tax and accounting purposes.

7. Your rights

You can view and update your profile in your dashboard at any time. You can ask us to access, correct or delete your personal information, subject to records we must keep by law.

8. Security

We use encrypted connections, access controls that limit each customer to their own data, and secure password storage.

9. Changes

We may update this policy. The date at the top shows the latest version.

10. Contact

For privacy questions, contact us through your account. See also our Terms & Conditions.