Terms & Conditions

1. Who we are

TheGramo ("we", "us") sells .999 fine Swiss silver by the gram. TheGramo operates from the State of Wyoming, United States. By using this website or placing a reservation you agree to these Terms.

2. Accounts

You may purchase without an account and create one after buying. Use the same email as your purchase and verify it to securely link your orders. You must be at least 18 years old, give accurate information and keep your password safe. You are responsible for activity on your account.

3. Reservations and orders

• A reservation records your intent to buy a quantity of silver. It becomes a confirmed order only after we confirm it and receive payment.
• Silver prices move with the market. The price is fixed at the moment we confirm your order.
• We may refuse or cancel a reservation, for example in case of pricing errors, suspected fraud or legal restrictions.

4. Shipping

When you choose shipping, we send your silver insured and tracked to the address in your account. Risk passes to you on delivery. Delivery times are estimates. You are responsible for any import duties or taxes in your country.

We may fulfil your order with 1 g pieces or with the equivalent weight of .999 fine silver in another format, such as ounce (oz) or kilogram (kg) bars or coins. The total silver weight you receive will always equal the grams you bought.

5. Custody

When you choose custody, your silver is held in secure, insured vault storage in your name. Custody is free — we do not charge storage fees. You remain the owner. You may request delivery of your grams at any time, subject to shipping costs. Grams held in custody may be stored, and later delivered, as 1 g pieces or as the equivalent weight in larger formats such as ounces or kilograms.

6. Cancellations and returns

You can cancel a reservation at any time before we confirm it. Once an order is confirmed, precious metal prices move constantly, so it cannot be cancelled for a change of mind. If your silver arrives damaged or incorrect, contact us within 30 days of delivery and we will make it right; after 30 days we are not able to accept returns.

7. Product information

We describe every piece as accurately as possible (.999 fine silver, 1 g, Swiss made). Photos are for illustration; small variations in finish are normal.

8. Liability

To the extent allowed by law, our total liability for any claim is limited to the amount you paid for the order concerned. We are not liable for indirect losses, including changes in the market value of silver.

9. Changes

We may update these Terms. The date at the top shows the latest version. Continued use of the site after a change means you accept it.

10. Contact

Questions about these Terms? Contact us through your account. See also our Privacy Policy.